Refund policy

Refund Policy SaniCore

At SaniCore, we want our customers to feel confident in their purchase. If there is an issue with your order, please review the policy below to understand when a refund or replacement may be approved, what evidence is required, and how our warranty protects you.

By purchasing from www.shopsanicore.com, you agree to the terms of this policy.

1. Damaged or Faulty Products

If your product arrives damaged or develops a manufacturing fault, we will make it right at no additional cost to you.

A. Within the First 30 Days: If a fault is reported within 30 days of delivery, you are entitled to your choice of:

  • A Full Refund, or

  • A Free Replacement

B. After 30 Days (1-Year Warranty): Your device is covered by a 1-year warranty against manufacturing defects. If a fault develops after the initial 30-day period (up to 1 year from purchase), we will provide A Free Replacement unit. Please note that refunds are not available for fault claims made after the initial 30-day window.

Evidence Requirement: To approve a faulty claim, you must provide:

  • Clear photos and/or videos showing the fault or damage.

  • A written description of the issue.

  • Your order number.

2. Dissatisfaction (Change of Mind)

If you are unsatisfied with the product for any reason other than a manufacturing fault, you may request a return within our 30-Day Money-Back Guarantee period.

  • Timeline: Requests must be submitted within 30 days of the delivery date.

  • Requirements: Due to health protection and hygiene reasons, ultrasonic cleaners used for oral devices and baby items are strictly monitored. To be eligible for a return and full refund for a change of mind, the product must be unused, un-filled, and in its original, undamaged packaging. Once the device has been filled with water and used to clean personal items, the hygiene chain is broken. In these circumstances, the product is ineligible for a standard return or refund as it cannot be safely resold.

  • Costs: The customer is responsible for the return shipping cost. Return shipping fees are non-refundable.

3. Evidence & Verification

To protect both the customer and our business, all requests must be supported by appropriate evidence, sent within 1 week of request (Photos, Videos, and Order details). We reserve the right to deny any claim where the evidence provided does not adequately show the alleged damage or manufacturing defect.

4. Refunds

If your refund request is approved, it will be issued to the original payment method used for the purchase. Please allow 5-10 business days for your bank to process and post the refund to your account.

5. Claims That Will Not Be Considered

We cannot approve claims in the following circumstances:

  • The customer does not provide required photo/video evidence.

  • For "change of mind" returns, the device has been used, filled with water, or the original packaging is missing/compromised.

  • The claim is for accidental damage (e.g., submerging the electronic base in water, using unauthorized corrosive chemicals, or physical breakage caused by the user).

  • A dissatisfaction claim is submitted after the 30-day window.

  • The order details (Order #) do not match our database records.

6. How to Submit a Request

To request a refund or replacement, please contact our support team at:

  • Contact: Via email or our contact form on the Site.

Please include:

  • Your Order Number

  • Clear photos/videos of the device

  • A description of the issue

  • Your preferred resolution (Refund or Replacement, if applicable)

Our team is available 7 days a week to assist you.